At Moghol Engineering, we strive to provide high-quality electronic tools and ensure customer satisfaction. If you are not fully satisfied with your purchase, our Refund & Returns Policy outlines the steps to return products and request a refund.

Eligibility for Returns

  • Products must be unused, in original packaging, and in the same condition as received.

  • Returns must be requested within 14 days of delivery.

  • Customized or specially ordered items may not be eligible for return.

How to Initiate a Return

  • Contact our support team via the “Contact Us” page.

  • Provide your order number, product details, and reason for return.

  • Our team will guide you through the return process.

Refund Process

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • Exchanges are possible if the item is defective or damaged.

  • Contact our support team to arrange an exchange for the same product or a replacement of equal value.

Damaged or Defective Products

  • Inspect your items upon delivery.

  • If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or refund at no extra cost.